support policy
Technical Support
Policy
Welcome to Technical
Beacons For Trading online store. We are here to assist you and ensure you have
the best shopping experience possible. If you need any support or assistance,
here is our simplified and direct support policy:
- How Can I Get Assistance?
You can contact our
support team through the following channels:
- Live Chat: Available on our website during official working hours.
- Email: info@tech-beac.com
- Phone: 92 001 2043
- Contact Us Page: Fill out the form on our
website, and our team will get back to you shortly.
- What Can We Help You With?
We are here to
assist you with anything related to our store, including:
- Inquiries about products (specifications, usage, availability).
- Assistance with order tracking or updating shipping addresses.
- Helping you with bulk purchases at competitive prices or supporting
factories with all their chemical and industrial material needs.
- Resolving payment or billing issues.
- Returns and exchanges in accordance with our store policy.
- Any technical issues encountered while shopping on our website.
- When Is the Support Team Available?
- Working Days: [Saturday to Thursday]
- Working Hours: [9:00 AM - 6:00 PM]
- If you contact us outside working hours, we will respond on the next
available business day.
- What If I Don’t Receive a Quick Response?
We always strive to
respond as quickly as possible.
- How Can I Provide Feedback or Suggestions?
We appreciate
hearing your feedback to improve our services! You can:
- Send your feedback via email: info@tech-beac.com
- Use the Contact Us page on our website.
- Visit our branches:
- Jeddah - Ruwais Branch
- Jeddah - Baladiya Qandeel St. Branch
